> Customer Bill of Rights

At Apartment Trust of America, our residents come first.
We want you to feel appreciated and valued at all times, so we've created a Customer Bill of Rights that we use to guide us every day and inspire us to deliver great service.

Your rights as a Resident of Apartment Trust of America are:

• Your apartment will be completely ready, immaculately cleaned and fully prepared when you're ready to move in.
• You will receive exceptional, timely service at all times from a team that is ready to listen to your opinions and act upon your requests.
• You will find a community that is expertly maintained and nicely kept, so you always feel comfortable and welcomed.
• You will be fully educated about your lease agreement so you are completely aware of your rights and obligations.
• You will be treated with the respect and courtesy that we extend to our own friends and family.
• You will be made to feel like you're part of a true community, living along side a family of professionals who truly appreciate your choice to make this your home.