> FAQs

Providing Answers in a Timely Fashion. Have questions? We've assembled some of the most frequently asked questions below. If you don't find what you're looking for, please feel free to write us an e-mail. One of our representatives will respond shortly.

• What are the normal qualifications to rent an Apartment Trust of America apartment home? - Apartment Trust of America is proud of our commitment to support equal housing opportunity in which there are no barriers due to race, color, religion, sex, handicap, familial status, or national origin. Our commitment to this cause is what you will see demonstrated in all day-to-day business activities and marketing campaigns. To provide you with this commitment, Apartment Trust of America has specific lease qualifications which vary from community to community and are based on a credit and criminal background check. For more details, please contact the leasing office of the Apartment Trust of America community in which you’re interested. To find the contact information for your next apartment home, visit our contact page.

• What lease terms are available? - Apartment Trust of America is proud to offer flexible leasing terms and move-in dates that meet your needs. In many cases, we offer unique and flexible lease terms. Lease terms vary from community to community. For more details, please contact the leasing office of the Apartment Trust of America community in which you’re interested. To find the contact information for your next apartment home, visit our contact page.

• I’m Ready to Move! What’s the best way to search for a Apartment Trust of America apartment home? - The best place to start is here where you can learn all about Apartment Trust of America and our convenient, well-priced rental communities … search for your new apartment home by state … view videos and photos of your next apartment home … and view the full array of available floor plans.

• Do Apartment Trust of America Communities Accept Pets? - Great News! Pets are welcome residents at all Apartment Trust of America communities! To find the perfect Apartment Trust of America apartment home for you and your pet, please visit here. Please always keep in mind that certain size and breed restrictions apply and are determined on a community-by-community basis.

• What appliances are included in Apartment Trust of America apartment homes? Do they include a washer and dryer? - At Apartment Trust of America, you’ll find distinctive apartment homes that perfectly fit your lifestyle by providing high quality living at surprisingly inviting prices. Each of our exceptionally priced apartment rentals feature outstanding amenities that make the most of your time at home. Kitchens feature high-quality, well-maintained appliances which vary from community to community. Washers and dryers are also optional features in most instances. For a complete list of appliances included in a specific Apartment Trust of America community, please click here and follow the links to that community’s specific home page.

• Do you rent furnished apartments? - At Apartment Trust of America, we understand why you choose to rent. As part of our Mission to make you feel at home, Apartment Trust of Americal has formed partnerships with premier furniture rental companies and in some cases, even provides completely furnished apartment homes at a minimal monthly charge. For more details, please contact the leasing office of your Apartment Trust of America community. To find that contact information, visit our contact information page. and follow the links to that community’s specific home page.

• Do you provide Corporate Housing Solutions? - At Apartment Trust of America, we view corporate housing associates as more than tenants, you are our partners in a comfortable living space. That is why we are happy to serve the needs of our corporate partners by welcoming all inquiries regarding the availability of corporate rentals in its apartment home communities. For more information about corporate housing availability, please e-mail us here and provide us with the area in which you would like to call home. To find an apartment home that your associates will be proud to call home, please visit our contact information page.

• Do you offer move-in specials or free rent? - In addition to its well-appointed amenities, stylish apartment homes, and exceptional prices, Apartment Trust of America offers valuable move-in specials based on lease terms and community location. Find out more about Apartment Trust of America's move-in specials by contacting the leasing office of the Apartment Trust of America community in which you’re interested. To find that contact information, please visit our contact information page and follow the links to that community’s specific home page.

• Will I be able to view the floor plan for my new Apartment Trust of America Community? - Apartment Trust of America provides you with the ability to rent an exceptionally priced apartment home with a stylish floor plan that you are proud to call home. Based on the specific community, you can choose from studio, one-, two- ,three- and four bedroom apartment residences – all designed for high quality living with ultra-convenient locations. To view the floor plans available in a specific Apartment Trust of America community, please visit our community page and follow the links to that community’s specific floor plan page. .

• Can I see an apartment before I fill out an application? - Absolutely! Before you move in, we encourage you to visit your Apartment Trust of America community, meet our friendly and professionally trained staff, see your new apartment home (or one that’s similar in size and floor plan), and check out all the great amenities and services that Apartment Trust of America offers its residents. To request a guided tour, simply visit any Apartment Trust of America community during regular office hours and ask for a member of our sales team. Or, if you would like to pre-qualify and complete your application online, please visit our community page and follow the links to that community’s specific home page.

• Where can I find more information about the neighborhood that I will be moving to? - Apartment Trust of America communities offer residents competitively priced apartment homes that are conveniently located close to public transportation, major thoroughfares, shopping, employers and fine dining. For your convenience, we’ve made it easy to see the convenience and value of living in the neighborhoods that we are proud to be a part of. To view a detailed map of where your next home will be, please visit our community page and follow the links to that community’s specific home page, then click on the “Neighborhood/Directions link.”

• How do I get directions and maps to a specific Apartment Trust of America community? - It’s easy to find each of our conveniently located Apartment Trust of America communities. For detailed maps and turn-by-turn directions to a specific Apartment Trust of America community, please visit our community page and follow the links to that community’s specific home page … and click on the "Neighborhood/Directions" link.

• Where can I find other Apartment Trust of America communities located across the country? - Apartment Trust of America has more than 50 communities and 16,000 apartment homes in places like Charlotte, Raleigh, and Greensboro, NC; Atlanta, GA; Dallas, Houston, San Antonio and Austin, TX; Nashville, TN; and Salt Lake City, UT. Finding the best location that’s right for you couldn’t be easier. For an at-a-glance view of all Apartment Trust of America locations across the country, please visit our community page.

• Where can I find contact information for Apartment Trust of America communities? - Contacting us couldn’t be an easier! You’ll find our email address – along with the addresses and telephone numbers to both of our corporate offices – here. To contact the leasing office at a specific Apartment Trust of America community, please click here to explore our communities and follow the links to that community’s specific home page

• How do I learn more about job opportunities at Apartment Trust of America, including job listings, benefits, associate awards and company culture? - Come be part of our fast growing company! Apartment Trust of America offers a wide variety of professional opportunities in the areas of real estate acquisitions and real estate disposition, sales and customer service, investor relations, accounting and property management. For a career that’s both exciting and rewarding, consider joining our industry-leading team. To learn more about career opportunities at ATA, please visit Careers.

• How do I pay my rent online? - It’s easy with Apartment Trust of America's fast and convenient Resident Portal, our exclusive online service designed to provide our residents a living experience that is convenient, easy and affordable. To begin your online experience, please visit our resident portal then select your property. Registering is easy and only takes a few seconds! Forgot or need to Reset your password? No worries, simply contact your leasing office by phone or e-mail. Please click here to explore our communities and follow the links to that community’s specific home page… then click on the “contact us” link.

• How do I place a Maintenance Request? - Maintenance-free living is easy living when you make Apartment Trust of America your home. And requesting maintenance couldn’t be simpler. Just contact your Apartment Trust of America management office in person … by phone … or save time by creating a service request online by visiting our Resident Portal, an exclusive service for Apartment Trust of America residents. Regardless of which method you choose, rest assured that a quick response and satisfaction guarantee are part of Apartment Trust of America best-in-class customer service.

• What local schools, parks, attractions and restaurants are close to my Apartment Trust of America community? - Apartment Trust of America apartment home communities are conveniently located near centers of employment, shopping, transportation, arts and entertainment. What’s more, Apartment Trust of America's maintenance-free lifestyle means you’ll have time for it all. To get detailed information about all the local restaurants, schools, theaters and places of business near your Apartment Trust of America community, contact one of our sales associates – or visit here follow the links to your community’s specific home page, then click on the "Neighborhood/Directions" tab.

• How do I contact the leasing or management office at a Apartment Trust of America community? - Our Apartment Trust of America team is available 24/7 to answer your questions or inquiries. It’s our way of showing you the kind of responsive service you can expect as part of a Apartment Trust of America community. To contact an Apartment Trust of America associate at the community in which you’re interested, please visit here and follow the links to that community’s specific home page. Then click the "Contact Us" button to send an email – or dial the toll-free number to call us directly.